FAQ

Do I need an account to place an order?

No account is necessary. You can browse and complete your purchase using just your email address.

How do I place an order?

We are currently putting the finishing touches on our automated payment gateway to ensure the best shopping experience. 

In the meantime, we are processing orders via a personalized concierge service. 

To secure your items, please email us at ruhconsignment@gmail.com with the following details:

• Full Name & Phone Number
• Mailing Address
• Product Name & Product ID Number

Once received, our team will send a secure payment link (Interac E-Transfer or Bank TT details) to finalize your order. 

Can I place an order over the phone?

Absolutely. Our advisors are available to assist you via call, WhatsApp, or SMS at +1 (416) 856-9221.

At Ruh Consignment, every acquisition is a Final Sale. 

To ensure you are completely confident in your selection, we invite you to reach out with any inquiries prior to purchase.

Connect With Us

📲 +1 (416) 856-9227

📧 ruhconsignment@gmail.com

Your experience is our priority. 

We provide detailed photography as a core part of each item's description to accurately reflect its unique character and condition.

As part of the sustainable, pre-loved journey, all items are sold without warranty. 

Once a piece finds its new home, its continued care and any future restorations become the responsibility of the buyer.

NWT (New With Tags)

This piece is pristine, arriving in its original packaging with all authenticity tags intact.

Score 10/10

Excellent

This pre-loved piece has been impeccably maintained and presents with no visible flaws or signs of wear.

Score: 8-9.9/10

Very Good

Lightly used with visible signs of vintage charm. This category includes pieces with minor structural or cosmetic aging, such as hardware tarnishing or storage creasing that reflect the item's history while maintaining its functional integrity.

Score: 7/10

Good

An authentic, pre-loved piece with visible character marks. Expected signs of wear are present, such as pilling, seam stress, or surface abrasions. Most imperfections are cosmetic or repairable, making this a wonderful value for a masterfully crafted silhouette.

Score: 6.5/ 10

Vintage

This piece is a curated collectible with a history spanning twenty years or more. Any natural distressing is an authentic patina, celebrating the storied beauty of its previous life. Each item has been meticulously vetted and remains in remarkable condition for its era.

Score: 6/10

As Is

These well-loved pieces exhibit significant character, from worn corners to tonal variations. While some elements may require delicate repair, they remain functional treasures. Perfect for those who appreciate a weathered aesthetic.

Score: 5/10